Refund Policy

Effective 7 October 2026

We want you to be happy with what you buy. If our software isn't right for you, you can get a full refund within 30 days of purchase, for any reason.

How to request a refund

Email support@bayouapps.com with your order number (from your receipt) and the email address you used. You can also request a refund through the link in your Stripe receipt.

What happens next

• Refunds are issued by Stripe, our merchant of record (through Stripe Managed Payments), to your original payment method — usually within 5–10 business days, depending on your bank.
• Your license key is deactivated once the refund is processed, and the software will return to its trial or unlicensed state.

After 30 days

We generally don't offer refunds after 30 days, but if something has gone wrong, write to us — we'll do what we reasonably can. This policy does not limit any rights you have under consumer protection laws where you live, such as statutory withdrawal rights.

Free trials

Moor includes a 14-day free trial, so you can make sure it works for you before buying.