# Refund Policy

*Effective 7 October 2026*

We want you to be happy with what you buy. If our software isn't right for you, you can get a **full refund within 30 days** of purchase, for any reason.

## How to request a refund

Email [support@bayouapps.com](mailto:support@bayouapps.com) with your order number (from your receipt) and the email address you used. You can also request a refund through the link in your Stripe receipt.

## What happens next

- Refunds are issued by **Stripe**, our merchant of record (through Stripe Managed Payments), to your original payment method — usually within 5–10 business days, depending on your bank.
- Your license key is deactivated once the refund is processed, and the software will return to its trial or unlicensed state.

## After 30 days

We generally don't offer refunds after 30 days, but if something has gone wrong, write to us — we'll do what we reasonably can. This policy does not limit any rights you have under consumer protection laws where you live, such as statutory withdrawal rights.

## Free trials

Moor includes a 14-day free trial, so you can make sure it works for you before buying.

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Source: https://moorapp.com/refunds/